Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Damage/Warranty/Guarantee

1. Incase of physical damage, warranty, gaurantee or other replacement condition of the product transportation charges will not be provided by the company. The same must be bear by the customer himself.

Cancellation Policy

For Cancellations please contact us via contact us link.

1. Any user can cancel the order any time till the order status remains “pending” or “on review” only.
2. Only registered customer can cancel the order but order cancel option is not available with guest checkout
3. Requests received later than 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

There are two method to get the refund by customer:

1. Refund in Wallet : Customer will get the full refund amount in wallet without any deduction and can be used for further shopping with us. The refund will be made only in the condition when customer can fulfill the refund policy requirements. Processing time 24 hours.
   
   Back to Source(Refund in Bank Account) : n case customer wants to get the refund amount back to the source (Bank Account), there will be a deduction of 3% of the transactional value. Processing time 5-10 working days.
2. We will try our best to create the suitable design concepts for our clients.
3. In case any client is not completely satisfied with our products we can provide a refund.
4. · After successful cancellation of any order, refund will done within 7 working days from the date of cancellation.
5. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
6. Privacy Policy: The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to A K INFO and the terms “You” /”Your” / “Yourself” refer to the users.
7. This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made there under and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.
8. This Privacy Policy is a legally binding document between you and A K INFO (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and A K INFO for your use of the website “Website” (defined below).
9. This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
10. Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
11. By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION

For Cancellations please contact us via contact us link.

1. To avail certain services on our Websites, users are required to provide certain information for the registration process namely: – a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
2. All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services
3. Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.